Leadlock Digital ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including AI-powered tools such as Caller AI, Texting AI, Receptionist AI, and Follow-Up AI. Please read this policy carefully. By using our services, you agree to the practices described herein.
We use the information we collect to:
Leadlock Digital operates AI-powered calling and texting tools. Our use of these tools — and our clients' use of them through our platform — is subject to the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations.
When you submit a form on our website, you may consent to receive SMS text messages from Leadlock Digital. These messages may include: demo booking confirmations, follow-up reminders, service information, and promotional communications related to our lead follow-up services.
📵 No Sharing of SMS Opt-In Data
We do not sell, rent, share, or disclose your SMS opt-in information or phone number to any third party for their own marketing purposes. Your consent to receive SMS messages from Leadlock Digital applies only to communications from Leadlock Digital. This information is never used by third parties for marketing or promotional purposes.
Message frequency varies. You may receive up to 5 messages per month. Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS communications at any time by replying STOP to any message. You will receive one final confirmation message and no further messages will be sent. To re-subscribe, reply START.
For help, reply HELP to any message or contact us at eric@leadlockdigital.com.
We do not initiate, and our platform is not designed to initiate, autodialed or prerecorded calls or text messages to any individual without prior express written consent as required by the TCPA. Clients who use our Caller AI, Texting AI, or Follow-Up AI services are solely responsible for:
Leadlock Digital does not independently collect or verify end-user consent on behalf of our clients. Clients who misuse our platform to send non-compliant communications are in violation of our Terms of Service and may be subject to account termination.
Opt-outs are processed within one business day and are permanent unless the contact re-consents.
Clients using our calling tools are responsible for scrubbing contact lists against the National Do Not Call Registry prior to upload. Leadlock Digital is not liable for calls placed by clients to numbers on the DNC Registry.
This section applies to California residents and supplements the rest of this Privacy Policy. It is provided pursuant to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA).
In the preceding 12 months, we have collected the following categories of personal information from California residents:
We do not collect sensitive personal information as defined by the CPRA (e.g., Social Security numbers, financial account credentials, precise geolocation, racial or ethnic origin, health data).
Request disclosure of the categories and specific pieces of personal information we have collected about you.
Request deletion of personal information we have collected, subject to certain legal exceptions.
Request that we correct inaccurate personal information we hold about you.
We do not sell or share personal information for cross-context behavioral advertising. No opt-out is necessary.
We do not use or disclose sensitive personal information beyond what is necessary to provide our services.
We will not discriminate against you for exercising any of your CCPA/CPRA rights.
California residents may submit a rights request by emailing eric@leadlockdigital.com with the subject line "California Privacy Request." We will verify your identity before processing the request and will respond within 45 days, with one possible 45-day extension if reasonably necessary.
Leadlock Digital's Caller AI and Receptionist AI services have the technical capability to record and transcribe telephone calls.
Under federal law (18 U.S.C. § 2511), at least one party to a call must consent to recording (one-party consent). Our AI systems are a party to any call they handle, which satisfies the federal one-party consent requirement.
Several states, including California, Maryland, Florida, Illinois, Pennsylvania, Connecticut, and Washington, require all parties to a call to consent before recording may occur. If you or your clients operate in any of these states:
Call recordings and transcripts are stored on Leadlock Digital's platform infrastructure for up to 90 days by default, after which they are permanently deleted unless a client has configured a longer retention period. Recordings are accessible only by the client account that generated them and by Leadlock Digital for platform support, debugging, and service improvement. Recordings are never sold or shared with third parties for marketing purposes.
Leadlock Digital's services are built on the GoHighLevel (GHL) platform. When you use Leadlock Digital's services, the following data is stored within your dedicated GHL sub-account:
You (the client) own the contact and customer data within your GHL sub-account. Leadlock Digital does not claim ownership of your CRM data. If you terminate your services with Leadlock Digital, we will provide a data export within 14 business days of your written request and transfer administrative access to your GHL sub-account upon written request.
GoHighLevel acts as a data processor for the personal data stored in your sub-account. You can review GHL's privacy policy at: gohighlevel.com/privacy-policy
We do not sell your personal information. We may share your information with:
📵 SMS Opt-In Data — No Third-Party Sharing
Your SMS opt-in consent, phone number, and any information collected through our SMS program will never be sold, rented, shared, or disclosed to any third party for marketing or promotional purposes. This policy applies regardless of any other data sharing described in this section.
We use cookies, pixels, and similar technologies to enhance your experience and analyze site performance. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain functionality on our website. We do not use tracking technologies for cross-site behavioral advertising.
We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law. Specific retention periods:
When data is no longer needed, we securely delete or anonymize it.
Regardless of your location, you have the following rights regarding your personal information:
📵 Your Right to Opt Out of SMS
You have the right to opt out of SMS communications from Leadlock Digital at any time using any of the following methods:
Opt-outs are processed immediately and are permanent unless you choose to re-subscribe. We will never send you another message after you opt out, and your opt-out preference will never be overridden without your express re-consent.
To exercise any of your other rights, contact us at eric@leadlockdigital.com. We will respond within 30 days (or 45 days for California residents).
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure, including:
No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and, for material changes, provide notice via email or a prominent notice on our website. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
This Privacy Policy and any disputes arising from it are governed by the laws of the State of Maryland, without regard to its conflict of law provisions.
Before initiating any formal legal proceeding, you agree to first contact Leadlock Digital at eric@leadlockdigital.com and provide a written description of the dispute. We will attempt to resolve the dispute informally within 30 days of receiving your written notice.
If a dispute cannot be resolved informally, you and Leadlock Digital agree to resolve it through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in a court of law. The arbitration will be conducted in Baltimore, Maryland, or remotely by mutual agreement.